Refund policy

Return & Refund Policy

Overview

We want you to feel confident and happy with every purchase. If something isn’t right, we’re here to help. This policy outlines how returns and refunds are handled at our store.

Returns

We accept returns within 30 days of delivery for eligible items.

To be eligible for a return:

Items must be unused, unopened, and in their original packaging
Items must be in the same condition you received them
Proof of purchase is required

For hygiene and safety reasons, some items cannot be returned, including:

Opened skincare or cosmetic products
Personal care items that have been used
Gift cards or digital products

Non-Returnable Items

The following items are final sale and cannot be returned:

Sale or clearance items
Used personal care or beauty products

Refunds

Once we receive and inspect your return, we will notify you about the approval status.

If approved:

Refunds will be issued to your original payment method
Processing time is typically 5–10 business days

Shipping costs are non-refundable.

Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery with photos of the item. We will replace it or issue a full refund.

Exchanges

We currently offer exchanges only for damaged or defective products. If you need a different item, please return your original order and place a new one.